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Terms & Conditions

Indianloom.com is a venture of Desihands E-Commerce Private Limited.

By using the services of the website indianloom.com you are bound to the terms and conditions of this agreement. You are subject to all guidelines applicable to our guidelines. These guidelines may be modified from time to time. All such guidelines are an embodiment of the services offered by indianloom.com.

The description of our products and services offered are for conveying information only. We are not to be held responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available through this site and are not to be held responsible or liable for any error or omissions in that information. 

THE PROCESSING OF ORDERS

The Indianloom.com team will give you their undivided attention from 10am to 6pm Indian Standard Time (IST) Monday through Friday. If you need to contact us outside our business hours, please email our customer service department at hello@indianloom.com and we will get back in touch with you as soon as possible.  

Orders made are dispatched within 14 business days and shipping times are estimated anywhere between 7-14 business days depending on the location to be shipped within India. If an ordered item is not available or we are unable to fulfil your order, we will notify you within 48 hours. You can then decide the next course of action provided by Indianloom.com to choose to decide on an agreeable alternative item, a backorder or a full refund. 

OUR CUSTOMER SERVICE POLICY

We stand to uphold handlooms and promote handwoven, handcrafted products. We are committed to providing genuine premium products and impart excellent customer service curtailed toward the desire and satisfaction of our customers. Most of the products featured in Indianloom.com are Made to Order.

CARE INSTRUCTIONS WITH A PURPOSE

Care instructions have been included for your convenience according to the relevance of the product on the product description located on the website. 

FOR BETTER JUDGEMENT - MEASUREMENTS/DIMENSIONS OF THE PRODUCT 

The measurements and dimensions of the product provided is the approximate size of the product and will therefore not always be 100% accurate.

COPYRIGHT & INTELLECTUAL PROPERTY – BIG NO TO COPYCATS  

The website and all content including text, illustrations and images are owned by Indianloom.com , the designers or other parties (if any) who have licensed their products to us.

PROCESSING OF COD ORDERS

COD orders will be processed only after we receive confirmation through SMS or WhatsApp in the format given by us. Confirmation needs to given with an hour of placing the order from their registered mobile number. Cancellation is possible only within 24 hours. Any cancellation requests after that will not be entertained. We will be taking legal actions against customers who refuse to accept the package we ship.

JURISDICTION – WHEN MATTERS ARE TAKEN TO COURT 

On the event of any escalated misunderstandings or unfortunate disagreements of sorts against either parties involving the law, then all such disputes are subject to courts of Chennai Jurisdiction only.